August 2013

Request:

Please can you send me the following contract information with regards to the organisation's telephone maintenance contract (VOIP or PBX):


1.       Existing Supplier: If there is more than one supplier please split each contract up depending on the number of suppliers.
2.       Total Contract Value: The total value of the contract.
3.       Annual Average Spend on Telephone Maintenance (3 years if possible):
4.       Number of Users:
5.       Hardware Brand: The brand of the telephone system.
6.       Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
7.       Contract Duration: please including any extension periods.
8.       Contract Expiry Date: Please provide me with the day/month/year.
9.       Contract Review Date: Please provide me with the day/month/year.
10.   Contact/job title responsible for this contract (Full Contact Details contact name, actual job title, direct contact number and direct email address.
 
If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each provider.
 
Also if the contract is due to expire please provide me with the likely outcome of the expiring contract.

If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract.

Outcome:

Successful

Response:

1. Existing Supplier(s):
a)Damovo Uk Limited
b)Datatrack Limited

2. Total Contract Value:
a)£28,956.00 excluding VAT
b)£1,288.00 excluding VAT

3. Annual Average Spend on Telephone Maintenance: £30,244.00

4. Number of Users: 1207

5. Hardware Brand: Aastra

6. Application(s) running on PBX/VOIP systems: Contact Centre System, DECT Server, Extension Manager, Directory Manager, IP/PBX System, Speech Recognition Server, Voice Mail Server Call Recording System, Call Logging System

7. Contract duration:
a)1 Year
b)1 Year

8. Contract Expiry Date:
a)4 June 2014
b)31 December 2013

9. Contract Review Date:
a)31 March 2014
b)30 November 2013

10. 
Contact/job title responsible for this contract (Full Contact Details contact name, actual job title, direct contact number and direct email address):
Amanda Spencer, Head of ICT Department at The National Archives. Our contact number can be located on The National Archives website (www.nationalarchives.gov.uk/contact/) . Contact email: helpdesk@nationalarchives.gsi.gov.uk.

If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract: Not applicable